I write this article to provide tips especially to those first timers and doesn’t know how the system works.
Take note that small items such as mail or other documents, a very small gift, are not subject to tax. So if your item is similar to these, you should call them and ask if your parcel is put on hold. Normally, Philpost delivers item on the receiver’s address. For provincial address, you may have to coordinate with the local Philippine Postal Office in your city or municipality.I assume that you have your EMS tracking number with you and you are sure that the package has already arrived in PhilPost Office in Manila. Checkout the EMS provider’s website.
Tel: +63 2 854 3580
Fax: +63 2 854 4621
The address is Old MIA Road, Pasay City, Philippines. It is situated on the opposite side near the old domestic airport. While the Bureau of Customs Office is just inside the Philippine Postal Office compound.
This procedure may not be exactly the same when you got inside the Bureau of Customs office. This is based on my personnal experience.
1. Before visiting the Philippine Postal office, ensure that you have the following documents:
a. At least 2 valid or government issued IDs.
b. Tracking number of your parcel.
Note: If you assign somebody to claim your parcel, you must prepare:
a. Authorization letter
b. Original copy of your 2 valid or government issued IDs
c. At least 2 valid or government issued IDs of the person who will pick-up your parcel.
2. Once you get there, Bureau of Customs office is located at the left side after the front gate of the Philippine Postal office compound or you may ask somebody where.
3. Proceed to the front desk and fall in line. You may ask someone from the Bureau of Customs personnel to assist you.
4. Present your IDs and tracking number and fill-up the parcel claim form.
5. Wait until your package there at the inspection area. At this point, somebody will call your name. So take your time to sit back and relax.
6. Once you are called, your parcel will be inspected by a Bureau of Customs employee with your supervision. Nobody is allowed to do it without you or your representative’s presence.
7. After the inspection, next is the tricky computation of tax. You will be asked to get inside the main office where the cashier is also located.
Trust me, the computation is done based on the pre-defined formula. No more no less. Or you can ask how tax computation is done. There is a big chance you could haggle down, just whisper.
8. Pay the tax at the cashier. After computation, a document receipt will be given to you. And then, proceed to the cashier.
9. Proceed to the claiming area. Wait for your turn as the barker will call your name.
1.Tell your sender to undervalue the item for less tax computation. But, beware that huge disparity would cause BOC personnel to be skeptical and might confront you about the real market value of your item. They use the internet to benchmark the market value.
2. Ask your sender to put a note such as ‘Gift for you mom or dad’ or ‘ Gift for you Ate or Kuya’ or what ever note. Just to indicate that your item is not for commercial purposes. As a possible result, lesser tax would be charged on you.
3. Try to haggle down the tax amount. I tried it and got 10% discount. Who knows, you won’t loose anything!
4. Be patient as you may have to wait each step. You may walk around and observe how people from Philippine Postal Office throws tons of parcel boxes being transferred to the Bureau of Customs office. You may bring some reading materials or your PSP at least not to get bored waiting.
If you have questions or clarifications, please post your comments.